Aloira
Privacy of your portal
What data of yours is stored when you use this portal, what for and for how long.
Who is responsible for your data
Your host, the person who manages the place where you're staying. Aloira is the tool they use to prepare this portal, and it stores the data on their behalf.
What data is stored
Your booking details, entered by your host: the name of the person who booked, the dates, how many of you are coming (and the children's ages, if they added them) and where you booked.
What you add in the portal: your estimated arrival and departure times, and whether you mark the guest registration as done.
When the portal is opened, so your host knows you've received it.
What isn't stored
No identity documents or guest registration details. That step is done outside this portal, on the website your host points you to.
Nor which sections you look at, or what you ask in «Help».
The «Help» assistant
In the «Help» tab, an automatic artificial intelligence assistant answers. It only uses the information your host has written in this portal: it doesn't search the internet and it can make mistakes, so if in doubt, check with your host.
To answer, your question and the portal's information are sent to Anthropic, the assistant's provider, which may process them outside the European Union and keep them for a limited time under its terms. Aloira doesn't store them: it only counts how many questions are asked each day. Don't write personal details in the chat that you don't want to share.
If the assistant doesn't have the answer, you can send your question to your host on WhatsApp. It's only sent if you choose to.
What it's used for and who sees it
To prepare your stay and show you the information you need at each moment. Your host sees it. It isn't sold or used for advertising.
The data is stored on servers located in the European Union.
How long it's kept
The portal closes 7 days after you leave. 30 days after departure, your name, your times, any noted requests and access to the portal are deleted; only the dates and number of guests remain, with nothing that identifies you.
Cookies
This portal uses two necessary cookies: one remembers on this device that you've already entered your code, and the other remembers the language you chose. There are no advertising or tracking cookies.
Your rights
You can ask your host to see your data, correct it or delete it early. Their contact details are in the portal's «Contact» section and in the message they sent you the link with.